A full-service DME provider, Revenue Cycle Management, & Consulting agency.
New England Medical Solutions has one outcome in mind: yours. From post-anesthesia care to home recovery to physical therapy, Therm-X supports a continuum of care with cold therapy and compression — a drug-free, simple, and effective way to get you back on your feet, fast.
About New England Medical Solutions
Founded in 2021, NEMS established itself as an optimal solution for healthcare providers’ cold therapy needs while providing high-touch service for patients.
After injury or surgery, the body initiates a localized response commonly known as inflammation — pain, redness, swelling, and loss of function. While inflammation signals healing, it can become chronic and detrimental if therapeutic care is not initiated promptly.
- Cold therapy + compression can reduce inflammation, pain, stiffness, and swelling.
- Improved pain control increases the likelihood of independence from narcotic (opioid) use.
- Therm-X supports recovery from PACU to home to physical therapy.
Products
Therm-X options for patients and clinicians. Need purchasing help or insurance ordering? Use the buttons below or contact us.
Recommended for post-surgical use, acute pain, and chronic pain.
- Controls pain and swelling
- Increases range of motion
- Reduces opioid consumption
- DVT prophylaxis support by improving circulation
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Replace hot packs, cold packs, hot pack heaters, and ice machines with Therm-X AT. One portable device combining cold, heat, contrast, and compression therapy.
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Need help selecting a Therm-X option, delivery support, or clinic implementation? We’ll route your request to the right team.
Frequently Asked Questions
Answers to common Therm-X questions: insurance, delivery, setup, and usage.
What is the Therm-X?
Therm-X is a cold therapy and compression system designed to help reduce inflammation, pain, stiffness, and swelling after injury or surgery, while supporting range of motion throughout recovery.
Why do I need the Therm-X?
Inflammation is a natural healing response, but without timely therapeutic care it can become chronic and detrimental. Cold therapy and compression can help manage symptoms and support a smoother recovery.
Is the Therm-X covered by insurance?
Coverage depends on your plan and clinical documentation. Use the contact form below and select “Order Through Insurance Inquiry” so we can guide you through the next steps.
Does the Therm-X cost me anything?
Patient responsibility varies by insurance plan. We can review options with you and outline any expected costs before you commit.
How long can I keep the Therm-X, and what if I want to keep it longer?
Rental/purchase timelines vary by program and insurance. Contact us with your details and we’ll explain available extensions or purchase options.
What can I expect for scheduling and delivery of the Therm-X?
We coordinate delivery based on your location and clinical timeline. If in-person delivery isn’t possible, we can ship with setup guidance and return instructions.
Where in my house should I set up the Therm-X?
Choose a stable surface near an outlet, with enough space to sit comfortably during sessions. We can provide simple setup recommendations based on your home environment.
What if I don’t live close enough for in-person delivery; how do I get the Therm-X?
We can ship the Therm-X. You’ll receive instructions for setup and use. Contact us and we’ll confirm logistics.
What if I received the Therm-X by shipment. How do I return it?
Return steps depend on the program. Contact us and we’ll provide the correct return process for your situation.
How often should I use the Therm-X?
Follow your clinician’s guidance. If you need help aligning a schedule with your recovery plan, reach out and we’ll assist.
Can I use the Therm-X while I sleep?
Follow clinical instructions for safe usage timing and duration. If you have questions about overnight use, contact us.
Can the garment be applied directly on my skin?
Usage depends on garment type and clinical guidance. Contact us for best practices to prevent skin irritation.
Can I make the treatment colder or change the compression settings?
Settings vary by model and clinical recommendation. If you need help adjusting your device safely, we can walk you through it.
I just started using the Therm-X, but it doesn’t feel cold—what should I do?
Check setup and operating mode. If issues persist, contact us and we’ll troubleshoot with you.
Will I ever need to add coolant?
Device maintenance depends on the model and configuration. Contact us for the correct maintenance steps for your unit.
Who should I call if I have technical questions or trouble?
Use the contact section below (phone or email). We’ll route you to the right support resource quickly.
Can I move the Therm-X from one room to another?
Yes, it’s designed to be portable. Use care with tubing and power connections when relocating.
I’m going out of town next week; can I bring it with me?
In many cases, yes. Confirm packing and usage instructions with us so travel doesn’t disrupt therapy.
The hospital sent me home with an ice bucket; why do I need another device?
Therm-X provides controlled cold therapy with optional compression support to help manage inflammation and recovery more consistently.
Contact
Purchasing, insurance ordering, clinic onboarding, delivery, or support — message us and we’ll respond quickly.
If you need immediate assistance with your Therm-X, please call the number below.
Privacy Policy & SMS Terms
Effective Date: 8/26/2025
New England Medical Solutions respects your privacy and is committed to protecting your personal information. This policy explains what we collect, how we use it, and how we protect it.
1. Information We Collect
- Contact Information: Name, phone number, email address, mailing address.
- Service Information: Details about the services you request or receive from us.
- Communication Preferences: Your consent to receive communications, including SMS/text messages.
- Technical Information: IP address, browser type, and usage data when interacting with our website.
2. How We Use Your Information
- To provide and manage our services.
- To communicate with you about appointments, updates, and offers.
- To send SMS/text messages if you have opted in.
- To improve our services and website.
- To comply with legal and regulatory requirements.
3. Sharing Your Information
- We do not sell, rent, or trade your personal information.
- Service Providers: Third-party vendors who perform services on our behalf (e.g., IT support, payment processing).
- Legal Authorities: When required to comply with applicable laws or legal processes.
- SMS consent is not shared with third parties or affiliates.
4. SMS/Text Messaging Policy
- We will only use your phone number to send relevant messages about our services.
- You may opt out at any time by replying “STOP” to any message.
- Message and data rates may apply.
5. Your Privacy Choices
You may update preferences or request deletion by contacting:
📧 mason@newenglandmedicalsolutions.com
📞 (508) 204-7042
6. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information against loss, theft, unauthorized use, and disclosure.
7. Changes to This Policy
We may update this policy from time to time. Updates will be posted on this page with the revised effective date.
By providing your phone number and opting in to receive messages from New England Medical Solutions, you agree to the following terms.
1. Message Types
- Appointment reminders and scheduling updates.
- Order alerts and delivery notifications.
- Account-related notifications.
- Important service updates.
- Special offers and promotions (if applicable).
2. Messaging Frequency
Frequency may vary depending on your interactions and the services you request.
3. Message & Data Rates
Message and data rates may apply based on your carrier plan.
4. Opt-Out Instructions
Opt out any time by replying STOP. You will receive one final confirmation message, and then no further messages will be sent unless you opt in again.
5. Assistance
For help, reply HELP to any message, or visit: newenglandmedicalsolutions.us
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